Veterinary Financial Management | September 20 - December 10, 2021Ĭonfidently manage all financial aspects of a veterinary practice. Examine best practices for negotiation, performance evaluation and improvement, and successful team leadership. Determine staffing requirements, create job descriptions, interview and recruit, coach and mentor your team effectively. Learn how to effectively develop and manage the clinic's most important resource - the staff. Veterinary Human Resources | January 4 – March 25, 2022 Positively impact the clinic you work in through a comprehensive understanding of the legislative, compliance, and reporting requirements, as well as the ethical implications of various policies. Become familiar with all types of documents, agreements and contracts that are utilized within the veterinary business. Veterinary Systems and Operating Procedures | March 28 – June 17, 2022Īcquire the skills to evaluate the business systems and operation procedures in a clinic and support positive changes that improve business outcomes. Learn how marketing is part of every client interaction and how to evaluate marketing efforts to generate the greatest value for your dollar.

Analyze factors that affect clients' perceptions, develop a client retention program, and identify your options for external marketing, including the use of social media. Support business success by developing a strategic marketing plan for a veterinary clinic. Veterinary Marketing | March 28 – June 17, 2022 During this course, you will have the opportunity to apply the skills that will make you a more effective team leader within your team, and build your confidence handling a variety of situations that arise, including those that require conflict resolution skills. Acquire the knowledge, skills and strategies that will assist you to utilize appropriate written, verbal, intrapersonal and interpersonal communications to facilitate success with clients, staff, and other stakeholders. Gain a greater understanding of the importance of effective communication to your success as a practice manager.

Learn the art of actively addressing situations to obtain the best possible outcome. Courses can be taken individually and in any order Veterinary Communications | January 4 – March 25, 2022

Conflict management animal quiz